SFMCON – Crisis Analysis and Recovery
Apply SFMCON Crisis analysis and recovery services when you realize your smart ticketing project is going wrong. Major crisis in the project implementation cost money and loss of credibility for all parties involved. Early detection and recovery is key to minimizing impact.
Choreography of a major crisis building up:
The blame game gone ballistic: Each party blames the other one for being responsible
The communication fences go up: The people involved from both sides cannot share project relevant information freely
Contract reading: Each party is looking for evidence in the contract supporting their position
Lawyers “takes over”: You are instructed in how to protect your position
Unrealistic recovery plans: Hasty plans are put together
High level meetings: Hectic meeting activity on management level
Political system looking for heads to roll: Who is responsible, why are projects always delayed and over budget.
The press is everywhere guessing: Taxpayers money are at stake and your organization is taking heat in the public and on social media
No fun to work on project on both sides: Project members have to defend why work on a project in crisis
Stress – Burnout – People leave
Crisis Analysis and recovery
The textbook solution is early detection, shared understanding and correction: Easy said but each crisis has its own build up. The parties involved may not realize the full consequence of not taking recovery actions here and now
A third party, read SFMCON, can help to analyze the nature of the crisis and root causes. Based on a common understanding work can start to mend the wounds, get the issues resolved and maybe even a contract amendment. Most importantly is to get a shared responsibility for the recovery actions and apply transparency.
Now you can reboot the project, inject “esprit des corps” into the project team and carry on.
Then look for some early success of your new approach. Credibility will not be regained because you present a new plan, only if you meet your newly established goals as planned – and then Celebrate!
About
SFMCON (Sørensen Freelance Management ApS.) was founded by Søren H. Sørensen in 1998. Søren H. Sørensen is an experienced independent management consultant serving on large scale programs in the public transport smart ticketing, credit card and airlines communication systems. SFMCON is based in Copenhagen, Denmark and operates internationally.
Søren H. Sørensen
See more on https://dk.linkedin.com/in/sorenhsorensen